Communication was appalling. Gimbal was faulty. 

Took ages to reply, gave us a time then when it got to that time he gave us another time, 

Zooming great. Suggest you arrange meetings 20 minutes before actual pick-up / drop-off time or you will be left waiting, otherwise great! 

Super fun uniwheel. The lender was very upset by the wear and tear of adhesive pads coming off and scrapes during the time I had it. I think maybe expectations of wear and tear could need adjusting as this is very common for such devices as it will inevitable fall etc. Other than that it was a nice rental. 

Lender has accused me of stealing even items was left at the specified address and fatllama have been charging me hundreds worst app ever

The scooter was awesome. and i’ll definitely renting again. 

Good experience, product was spectacular. Only feedback is if lender is verbally more communicative and feel less transactional. Timing wise lender is responsive. There could also be more coordination in terms of communication. I would rent again.

Appalling - I confirmed a time to collect this item - a rental scooter - and the lender didn't show up. (They had already failed to share a mobile number).

Therefore I wasted an hour of my Saturday afternoon, and did not receive the scooter. Looking at other reviews, this seems to happen often.

The scooter wasn't charged so I wasted a good portion of my time having to charge it. Also we ordered 2 scooters but were only given one charger so had to wait even longer to charge.

Great service, even added a charger. Had lots of fun flying around the streets of London!

I waited for 45 minutes and he didn’t answer any of my messages and after 2 hours he messaged me saying his wife puts his phone in  Airplane mood.
So my day was waisted and my money was taken. 

The scooter developed a fault called 'error 15' which caused the brakes to come on even when traveling at full speed. The error would go away but then come back again. This happened about 30 times during the day and made it unusable. The owner refused to give a refund.

Definitely rent this if you are a pro, ND filters were amazing. fast response and straight forward.    

Rented a scooter for a good price. The scooter was fine but owner wasn't accessible until 3pm on the day of the rental, we were only able to pick it up at 4.30pm. 
Also the scooter was only charged to 60%

Item was as described and price was very competitive, this was my first rental. He was happy to lend me an SD card player as well which was extra helpful.  Communication was a little tricky and I often had to chase but overall would be happy to use again and still warrants 5 stars.

Long wait time to pick up and drop. Does not pick up the phone and the scooter had 25% charge and tyers were not pumped properly.

Great service,definitely will rent from them again.

Nice guy. Good convo about Scooters. Product was faultless and good fun for the day. Got the extra batter for free with the Es2

What a horrible experience. I initially sent them a message to confirm if they had the lens and camera I needed. They confirmed both items were available. I've booked both items and it took them a very long time to accept and confirm my rental. I had to chase them by message and after a few hours they accepted it (this was the evening before the rental day). I had to message them again to ask where and at what time we should meet for the collection. They confirmed the place and the time. However, They NEVER APPEARED. I've waited 40min and they didn't come. I've called, texted but did not get any reply. 1h30min after the agreed meeting time, I received a message to say "sorry my phone died now. Are you still around? I'll call you". I've answered and waited for a call. THEY NEVER CALLED.
This equipment was for a photo shoot. Luckily I still had my own camera but if I would be relying on this camera, I would have to cancel the photo session and refund the client. What a disgusting bunch of people you are. You have no respect for your client and you should not be providing a service if you can't comply with the minimum requirements. I didn't even get an apology, NOTHING!!! I hope other people will be able to read my review and avoid hiring anything from you. 
I am obliged to give you 1 star but you don't even deserve that. Shame on you. 

I had to wait a bit to collect the scooter, but everything else is great. Thanks

Always reliable! amazing lender, trustworthy! recommended

FirstCanaryWharf R

FirstCanaryWharf

Communications