We've got you covered
We work hard to keep the Fat Llama community a safe place to lend. However, if for any reason your item is lost, stolen or damaged we have got you covered. When you lend on Fat Llama every item is covered by our guarantee up to $30,000 and our 24/7 customer support are always on call if you need any instant advice.
More questions? Check out the guarantee FAQ’s:
If you have your own commercial insurance, you will be required to claim on this before you claim on the Fat Llama guarantee. If your commercial insurance will not cover it, or your claim is rejected for any reason, you can claim on the Fat Llama guarantee.
Your items are guaranteed up to the value you paid for them (on your proof of purchase). It is at Fat Llama’s discretion whether we pay out the value, or organise you a replacement item, but we’ll always try and please.
Please also note that we don’t guarantee late fees. However, if a borrower returns your item late, and doesn’t voluntarily pay for it, we will do everything we can to recover those fees on your behalf.
Are you eligible?
To be eligible you must be able to answer the following statements truthfully:
I have not been convicted of, or charged with, any offence other than motoring offences in the past 5 years.
I have never been subject to a county court judgement (CCJ), a debt relief order (DRO), an individual voluntary arrangement (IVA) or to bankruptcy proceedings.
I have never had insurance cancelled, refused or declined or had any special terms imposed.
I have not made more than 2 insurance claims in the past 5 years.
What do you need to do before and after the rental?
Make sure you do the following:
Take photos or a video of your item before it goes out on rent. These need to be timestamped so we recommend taking them on a smartphone where timestamps are automatically encrypted. Or, you can take photos on this app.
If your item has a core function you need a video of this working. Eg. if it’s a drone - a video of it flying. Or if it’s a mixer - a video of it in action where we can hear the sound. This way if there is no external damage but it stops working you can prove it was working immediately prior to the rental.
If your item is returned damaged you must notify us within 24 hours of the end date of the rental.
Make sure all items you give the borrower are mentioned in the listing. If they’re not in the listing, they’re not guaranteed.
Make sure you can locate the proof of purchase for your items, these will be required for successful claims.
Read the answer to all your other guarantee questions on the FAQ page here: